College of Education IT (COE-IT)
The College of Education Information Technology (COE-IT) team supports educators as they incorporate the purposeful and pedagogically-sound use of technology into their teaching and learning by creating conditions that inspire and encourage new ideas, facilitate collaboration and communication, and promote awareness of products and practices.
Helpdesk
Are you a faculty or staff in the College of Education? Do you need technology assistance? The COE-IT helpdesk is here for you. You can contact us for support via email or phone, from 8:00 AM - 4:30 PM, Monday through Friday, at (309) 438-7431, or at DeGTechHelp@ilstu.edu. Please leave a voicemail if no one is available, and a message will be texted to our staff for a quick follow-up!
Password & MFA Issues
Unfortunately COE-IT cannot help with password resets or issues with multi-factor authentication (MFA). For these issues, please call the ISU Technology Support Center at (309) 438-4357.
Schedule a Support Appointment
For all other technnology issues, feel free to schedule an appointment with one of our team members using the links below.
- In-Person - Meet in your office
- Online/Remote - Meet online via Teams
Forms
- New Employee Onboarding - Do you have a new person joining your team or department? Fill out this form to ensure they're good to go on their start date.
- Departing Employee Offboarding - Do you have a team member leaving your team, the college, or ISU? Fill out this form.
- IT Purchase Request - Do you need new computer hardware or software? The purchase request form is the first step in acquiring it.
eResources
Find eResources like common technology problems, email, SharePoint, ReggieNet, Milner Library and more!
ePortfolio Support -LiveText
Teacher candidates, faculty, and staff can sign up and get support for ePortfolio (LiveText by Watermark) which is a requirement for Gateway 1.
Studio Teach and Flexible Learning Spaces
Studio Teach is more than just a computer lab. It's a place to collaborate, share, and get hands-on experience with the latest and greatest in educational technology!